FAQ

Frequently Asked Questions (FAQs) for [Your Company Name]

Q: Where can I pick up my cookie order? A: Orders can be picked up at [specific location or address]. We will provide full address details and pickup instructions in your order confirmation email.

Q: What are your pickup hours? A: Our pickup hours are [list hours], [days of the week]. Please ensure to arrive within these hours to collect your order. If you need to arrange for a different pickup time, please contact us directly.

Q: How do I place an order? A: You can place your order through our website, [website URL], or directly via our contact number [phone number]. Once your order is placed, you will receive a confirmation with your pickup details.

Q: How long will it take to prepare my order? A: Orders are typically ready for pickup within [number of days or hours] after the order is placed. We'll notify you via email or SMS when your order is ready to be picked up.

Q: What payment methods do you accept? A: We accept payment via [mention accepted payment methods, e.g., cash, credit/debit card, online payment platforms]. Payment must be completed prior to or at the time of pickup.

Q: Can I customize my cookie order? A: Yes! We offer customizable options for many of our cookie varieties. You can specify your preferences for flavors, ingredients, or decorations when you place your order. Please visit our website or contact us directly for more details.

Q: What if I need to cancel or change my order? A: You can cancel or modify your order up to [time limit] before your scheduled pickup time. Please contact us immediately to make changes to your order. Note that last-minute changes may not be possible due to our preparation process.

Q: Do you offer any discounts for bulk orders? A: Yes, we provide discounts for large orders. For orders over [specify the number of cookies or amount], please contact us for pricing and details.

Q: What should I do if I’m running late for my pickup? A: Please contact us as soon as possible if you expect to be late. We understand that delays can happen and will do our best to accommodate your situation.

Q: What is your refund policy? A: Due to the perishable nature of our products, all sales are final. However, if there is a problem with your order, please let us know immediately, and we will do our best to resolve the issue.

Q: Where do you ship to? A: Due to the perishable nature of our products, all sales are final. However, if there is a problem with your order, please let us know immediately, and we will do our best to resolve the issue.

 


1. How can I order for local pick up?
2. How far in advance do I need to place an order?
3. Can you make custom decorated cookies?
4. Do you wholesale your cookies?
5. I'm interested in having your cookies at my wedding or special event.
6. Do you offer large corporate orders?
7. Do you offer gift cards?
8. I forgot to add my discount code.
9. Can I cancel or modify my order?
10. How much do you charge for shipping?
11. How do I track my order?
12. What is your return policy?